Welcome, and thank you for visiting the Kogei Styling website at http://kogeistyling.com (hereinafter this/the “Website”). This Website is operated by Japan Kogei Styling Co., Ltd. (hereinafter “Kogei Styling”) a Japanese incorporated company located in Tokyo, Japan.
Your satisfaction is our top priority. We are eager to serve you, the connoisseur of fine products. We take pride in handling the highest quality art and craft products that are wholly made in Japan by highly skilled Japanese craftsmen using locally sourced materials. We guarantee that every product is brand new and genuine. We hope that the use of this Website will open up a world of high quality genuine Japanese art and crafts to you, and that it may delight you in many ways.
In order to avoid any misinterpretation or miscommunication we advise that you to take a careful look at the following before continuing to use this Website.
We provide this Website solely for personal and non-commercial use.
Your continuing to use this Website constitutes a legal agreement between you and Kogei Styling (hereinafter the “Agreement”) based on all the terms and conditions stated on this Website.
If you do not agree with the terms and conditions of this Agreement, please refrain from continuing to access or use this Website and close the medium from which you are viewing this Website.
Please be on notice that we reserve the sole discretion to change the terms and conditions of this Website.
By using this Website after any such changes, you agree to comply with, and be bound by, the Agreement as changed.
Throughout this Website, the terms “we,” “us,” and “our” all refer to Kogei Styling.
The language used on this Website is English only.
Communication with us is limited to English and Japanese. We do not communicate in or accept communications in any other languages. We ask that you communicate in English or Japanese and apologize for any inconvenience caused.
Your eligibility and responsibilities
You must be 20 years of age or older to purchase on this Website. You use this Website at your risk.
In order to purchase products through this Website, you must have a PayPal account along with a valid credit/debit card and you must provide your real and accurate personal details (such as your name, mailing address, phone number, e-mail address, etc.) along with real and accurate billing information. By submitting this information you represent and warrant that they are valid and correct and that you are the person referred to in any billing information provided.
You may be requested to create an account with a password on this Website. You are solely responsible for maintaining the confidentiality of your account information and for restricting access to such information and to your computer. You are fully responsible for all activities that occur under your account.
If you become aware of the loss, theft or unauthorized use of your account or any other breach of security, please notify Kogei Styling immediately by sending an e-mail email@example.com.
Although Kogei Styling is not liable for your losses caused by any unauthorized use of your account, you may be held liable for losses caused to Kogei Styling or a third party due to such unauthorized use.
We may suspend or terminate your account or your use of this Website at our sole discretion if we believe that you are using this Website for improper purposes, or for any purpose inconsistent with our business, or that you have provided information that is untrue, inaccurate, not current or incomplete.
Acceptance of your order
All orders are subject to acceptance and availability; products in your shopping bag are not held or reserved and may be purchased by other customers.
Once your order has been submitted to us by clicking “Order confirmation”, you will receive an e-mail acknowledging the details of your order (an “Order Acknowledgement E-mail”). However, this e-mail is NOT an acceptance of your order, it is only a confirmation that we have received and acknowledged your order.
Once we have received your order, your order will be reviewed based on the following criteria before it is accepted:
- Availability of the products ordered;
- Whether or not your payment is authorized;
- Whether your delivery address is within our shipping area;
- You compliance with the Agreement; and
- Any other requirements for order acceptance.
If there are any problems with any of the requirements above, we will not be able to accept your order and you will be notified via e-mail. If all of the requirements are met, we will send you an e-mail confirming the acceptance of your order (an “Order Acceptance E-mail”).
Since we operate Monday through Friday and are closed on Saturdays, Sundays, and Japanese National holidays, orders submitted on Friday evening, Saturday, or Sunday (based on Japan Standard Time) will be processed on the following Monday (if Monday is a National Holiday then on the following business day).We appreciate your understanding for the delay of order acceptance on weekends, however some exceptions may apply.
Following the acceptance of your order, the shipping process will start. We will carefully package the products and prepare documentation for shipping. After the package is prepared, it will be shipped to you via the shipping company. Subsequently you will receive an e-mail confirming (an “Order Completion E-mail”) that your order has been completed and the package has been shipped. We will normally charge the total amount of your order to your PayPal account at this time.
Incomplete or refused orders
If for some reason we are unable to fulfil your order following our Order Acknowledgement E-mail, we will contact you by e-mail informing you of the status of the order. Kogei Styling reserves the right to refuse an order and/or service to anyone at any time.
Cancelling your order
If you wish to cancel or modify your order please send an e-mail to firstname.lastname@example.org as soon as possible. We will make every effort to accommodate your request as your satisfaction is our top priority.
In most cases, we will be able to accommodate your order cancellation or modification request prior to the dispatch of your package to the shipping company, under normal circumstances this will be before you receive an Order Completion Email. However, we are unable to cancel or modify an order after the package has been dispatched to the shipping company for shipping.
After your package has been dispatched, the process of cancelling your order will be classed as a Return. Please refer to the Returns process section for details. Please be advised that fees will be incurred in cancelling an order once it is classed as a Return.