Shipping Policy

Countries (or Regions) we ship Regularly

Currently, the locations to which we ship our products internationally regularly are limited to the following countries or regions. This has been revised on Dec. 2022.  

  • Japan
  • Hong Kong (Hong Kong Special Administrative Region of the People’s Republic of China)
  • Republic of Singapore
  • Taiwan (Republic of China) 
  • United States of America 
  • Great Britain
  • Switzerland
  • Sweden
  • New Zealand

We do ship to other countries based on the items and your request.

     We have shipped to several countries in Europe, many times, 

     but there are shipping conditions based on products for those areas.

     Please contact us at customer@kogeistyling.co.jp for further details. 

Shipping and handling fees (Revised Dec. 2022)

For limited destinations of;

  • Hong Kong 
  • Singapore
  • Taiwan

> Shipping and handling fees have changed, and it will be Free of Charge, when purchased over 45,000 JPY (approx. 330USD) per order. 

> Shipping and handling fees will be at the maximum 2,900 JPY (= approx.  22 USD) per order, it is when purchased less than 10,000 JPY.  It will decrease based on your purchase amount per order.

For other destinations,(US, EU, Oceania) please see the "International Shipping & Handling fees"  listed on the FOOTER below.

However in any case, please note that the international shipping and handling fees are exclusive of any customs duties and taxes levied by the country you are shipping to. 

 

Shipping operation

All orders are shipped from Kogei Styling in Tokyo, Japan. We operate Monday through Friday and are closed on Saturdays, Sundays, and Japanese National holidays. Orders submitted on Friday evening, Saturday, or Sunday (based on Japan Standard Time) will be processed on the following Monday (if Monday is a National Holiday then on the following business day), however, some exceptions may apply.

Due to the very slow international traffic, duration, before you receive your order, is expected as follows;

  • Hong Kong        3-5 days
  • Singapore        3-4 days
  • Taiwan           4-5 days
  • United States    8-12 days

Order tracking

All orders can be tracked during shipment and we will notify you of the tracking number and other necessary information as soon as it is available to us.

Shipping service providers

Based on the service quality and the reliability of the shipping company with respect to a particular order, we may use

Japan Post EMS (Express Quality Service by Japan Post Co.,Ltd., who also may use local posting operation at the destination countries), Yamato Transport Co., Ltd.   

for international shipments (local transportation may be handled by different local companies from time to time). All International shipments from Japan are by air.

 Shipping Insurance

For international shipping, shipping insurance (Maximum of 2,000,000 JPY per package) is included in the shipping and handling fees. Practically the full value of the products is insured. Important point is that the damage needs to be claimed by us Kogei Styling to the courier. And the courier will make an investigation based on our claim. Please be careful that once the shipment reaches its destination and accepted it may no longer be insured by the shipping insurance. So please let us know immediately if there is a problem with the  packaged arrived. 

Domestic Shipping within Japan

For domestic shipping within Japan, we collect consumption tax and charge shipping and handling fees. Domestic shipping and handling fees may be adjusted according to the size and the destination of your shipment.

For domestic shipping, the terms are identical to the terms for international shipping except that the maximum insured value is 300,000 JPY.