Repair and Maintenance of Fine Japanese Lacquerwares
Genuine lacquerwares (except for fuki-urushi; wood grain transparent types) are made to be repaired to last for generations. Especially Wajima lacquerwares have been used for more than 400 years with its history of repairs along with the sophistication of skills and techniques behind. Therefore, we would like you to use the valuable lacquerwares as much as it lasts with appropriate care, and we will support you as much as we can.
We offer a repair or maintenance of our products on the damage under normal use, meaning that the base wood is still in normal conditions. Most of the time if the lacquer coating is scratched or damaged (or chipped in case of Wajima lacquerware) those could be repaired. However, if the base wood is cracked or broken, it will be very difficult to repair to an original condition or could not be repaired.
In order to repair or maintenance your lacquerwares, we will send your lacquerwares back to where it was originally manufactured. So that the skilled craftsmen know what needs to be done to restore in precise and that it could be done to the level of original quality.
The lead time for the repair will vary based on the level of the damage, however, it will not be less than a month, based on the time needed to fix the damaged area with coating, drying, and polishing multiple layers of urushi lacquer. At the maximum, it may be up to nine months with maki-e decorations, since we make sure that the same quality level steps are applied to the newly restored area, as an original.
The fee for the repair of our products will vary based on the level of the damage. However, we offer you the repair and the maintenance based only on the necessary cost of the repair or the maintenance including shipping and handling.
We will do our best to estimate the required cost for the repair or the maintenance before any shipment of the damaged product to us, with your help on the communication regarding the information of the damage. Please feel free to contact us when you feel your lacquerware needs to be repaired or maintenance or you find something wrong with our products.
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We fully support and appreciate your feelings and efforts to use the lacquerware for a long time with extra care.
An example of the repair;
The broken o-wan (meshi-wan ichimonji) by Wajimaya Zen-ni. The cracks were serious and chipped. The black layer is the Wajima urushi lacquer base coating layers. You see how thick that is.
To repair the o-wan, it was almost totally remade by Wajimaya Zen-ni.
First polishing off all the coated urushi lacquer layer so that the core wood is exposed. Then apply attachment to a broken missing portion and adhering cracks with urushi lacquer and reform the shape. And then, re-coat all the urushi layers again.
Wow, that’s more than making a new one! (cracked position is where the pink post-it with an arrow shows )